Roadside position and access
Say whether the car is on the carriageway, a slip or access road, a parking bay or private premises. A map pin helps locate it, but access still needs describing. If the vehicle is in a dangerous position, call 999 first and only complete the request from somewhere safe.
An appropriate recovery route
Cardiff Council publishes weight restrictions and roadworks information; the approach must suit the assigned truck and load. If you know of a restriction, narrow entrance or difficult turn at the pickup, mention it in your notes. Do not assume the recovery vehicle can use every route that your car used.
The car’s condition and receiving garage
Tell us what happened, the make and model and any wheel damage. If it does not drive, provide the rolling, steering and transmission information you know. Give the full delivery postcode and confirm whether the garage can receive the car, including opening hours and any key-drop arrangement.
Your questions, answered.
Can you take a vehicle between Caerphilly and Cardiff?
You can request that journey with both postcodes and details of the car’s condition.
Why do you need more than Caerphilly Road?
The name covers a long corridor and multiple access points. A junction, property or map position helps identify the correct pickup.
