Driveways, gates and residential access
A driveway collection should include the car’s direction, any slope and the space available for loading. If the approach has a gate or narrow turn, describe it before booking. An automatic with a flat battery may not release its transmission, so tell us what can actually be moved rather than assuming it will roll.
An appropriate route for the truck
Some Cardiff routes have weight or access restrictions, including permit arrangements in parts of Rhiwbina. Share known signs or instructions affecting your address. The route must suit the assigned recovery vehicle and load. A planned collection should allow time to check these details before the driver sets off.
A useful destination and handover
For a garage move, give the receiving postcode or full address and confirm it can accept the car. If a family member will hand over keys, let us know who is authorised to do so. Longer transport journeys can also be assessed with the same attention to condition and access.
Your questions, answered.
Can a relative meet the driver for me?
Yes, when agreed in advance. Provide the authorised contact and make sure they have the keys and access instructions.
What if the handbrake will not release?
Say so before booking. The team needs to assess the loading method and available equipment for locked wheels.
